Customer Solutions

We pride ourselves on the support that we offer our clients.
Standard support is available during UK office hours by calling +44 (0) 1522 253 853 or emailing us at

We also offer a range of enhanced support contracts, including 24/7/364 (Christmas Day excluded) as an additional cost item. If you wish to discuss these enhanced support contracts, please contact us using the details above or use our ‘contact form’.

If you already have an enhanced support contract in place, your contract documents will detail all of your support contact points and also the service level that you are eligible for.

Although our standard support term is one year from the date of purchase, please feel free to use our ‘contact form’ if you have an issue outside of this period or when available, investigate our FAQ’s section.